# Boost Infinite NOT secure **URL:** \ **Category:** General\ **Created:** [November 30, 2023, 1:29pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697 "2023-11-30T13:29:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jkgto](https://forums.rwusers.com/letter_avatar_proxy/v4/letter/j/57b2e6/32.png) [@jkgto](https://forums.rwusers.com/u/jkgto)\ **Post date:** [November 30, 2023, 1:29pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/1 "2023-11-30T13:29:16Z")
In case anybody is sitting on the fence about Boost Infinite. My # was just ported out from Boost Infinite, and not by me. Had I known about the incompetence of Boost earlier, I would have left them. Apparently they have been compromised earlier in the year and it was a big deal. The # I’ve had since RW issued it to me (2014) is lost and can’t be recovered, as per Boost. The bigger threat is the 2FA that goes with having your # stolen, BE CAREFUL… Jamie ---
**Author:** ![rolandh](https://forums.rwusers.com/user_avatar/forums.rwusers.com/rolandh/32/273_2.png) [@rolandh](https://forums.rwusers.com/u/rolandh)\ **Post date:** [November 30, 2023, 1:45pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/2 "2023-11-30T13:45:44Z")
Good Morning @jkgto, I’m very sorry to hear of the circumstances and, yes, DISH Wireless (parent of Boost Infinite and other brands) has proven to be remarkably incompetent (which is why I got out). The above said, it may be possible to get your number back. I suggest contacting DISH’s executive escalations team at [executivecustomerservice@dish.com](mailto:executivecustomerservice@dish.com) with a polite demand they do something called a snapback to retrieve your number. I further suggest you follow that up with an FCC complaint: > **[Phone Form - Descriptions of Complaint Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223)** > > If you have questions about a problem you are having with your phone service and want to read more about common phone issues raised with the FCC, see our consumer guides. > If our consumer guides do ... ---
**Author:** ![jkgto](https://forums.rwusers.com/letter_avatar_proxy/v4/letter/j/57b2e6/32.png) [@jkgto](https://forums.rwusers.com/u/jkgto)\ **Post date:** [November 30, 2023, 2:09pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/3 "2023-11-30T14:09:47Z")
TY I will try that Jamie ---
**Author:** ![jkgto](https://forums.rwusers.com/letter_avatar_proxy/v4/letter/j/57b2e6/32.png) [@jkgto](https://forums.rwusers.com/u/jkgto)\ **Post date:** [November 30, 2023, 10:06pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/4 "2023-11-30T22:06:43Z")
Hello Whether or not the e-mail sent to Dish/FCC was a coincidence or not, my # and account has been restored, and is up and running. Thanks again for that info Jamie ---
**Author:** ![rolandh](https://forums.rwusers.com/user_avatar/forums.rwusers.com/rolandh/32/273_2.png) [@rolandh](https://forums.rwusers.com/u/rolandh)\ **Post date:** [November 30, 2023, 10:23pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/5 "2023-11-30T22:23:58Z")
This is great news and the bottom line is you have your number back. While unauthorized ports can and do occasionally happen at all service providers, it’s critical one’s provider act to correct matters. The initial response you related receiving was incompetent. If I were using a throwaway number not particularly important to me, I might have stayed with Boost Infinite for six months. It is precisely because I did care about my former Republic number that I got out. I would encourage others whose number is important to them to consider doing the same. As far as I’m concerned, DISH Wireless as a corporate entity has amply demonstrated its carelessness as well as its incompetence. ---
**Author:** ![southpaw](https://forums.rwusers.com/user_avatar/forums.rwusers.com/southpaw/32/6_2.png) [@southpaw](https://forums.rwusers.com/u/southpaw)\ **Post date:** [December 1, 2023, 2:28am UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/6 "2023-12-01T02:28:55Z")
> [@jkgto](#): > > my # and account has been restored, and is up and running. Thanks for following up with this good news! I hope your important accounts are secure. Before I left RW, I participated in recovering some numbers that had been victim of unauthorized port-out. I do want to stress that the team at DISH involved in recovery was made up of individuals who were extremely capable, extremely concerned, and who would respond day or night, no matter the hour, to make sure every step in the process had immediate action. ---
**Author:** ![rolandh](https://forums.rwusers.com/user_avatar/forums.rwusers.com/rolandh/32/273_2.png) [@rolandh](https://forums.rwusers.com/u/rolandh)\ **Post date:** [December 1, 2023, 1:22pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/7 "2023-12-01T13:22:31Z")
If only those fine folks occupied the C-suite… ---
**Author:** ![old\_engineer](https://forums.rwusers.com/user_avatar/forums.rwusers.com/old_engineer/32/361_2.png) [@old\_engineer](https://forums.rwusers.com/u/old_engineer)\ **Post date:** [December 1, 2023, 3:52pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/8 "2023-12-01T15:52:46Z")
I left for similar reasons. After the problems I had moving from RW 1.0 to 5.0 and coming close to losing my number I decided it was better to get out and not risk a second migration. ---
**Author:** ![rolandh](https://forums.rwusers.com/user_avatar/forums.rwusers.com/rolandh/32/273_2.png) [@rolandh](https://forums.rwusers.com/u/rolandh)\ **Post date:** [December 8, 2023, 2:01pm UTC](https://forums.rwusers.com/t/boost-infinite-not-secure/697/9 "2023-12-08T14:01:58Z")
This is the other Boost (Mobile rather than Infinite) but also owned by DISH Wireless: [REALLY need Help - Boost is saying they don’t have my number, when I’ve been using their service for 3+ Months.](https://www.reddit.com/r/BoostMobile/comments/18dg13l/really_need_help_boost_is_saying_they_dont_have/) While things can go wrong with any service provider, it seems certain things go wrong at DISH Wireless brands more than one would expect. Worse, their response (unless one knows how to get to a higher authority) is, well, incompetent. It shouldn’t be necessary for customers to engage executive escalations and/or file regulatory complaints to get competent answers.