# I need help with another migration issue
**URL:** https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450
**Category:** General
**Created:** [August 19, 2023, 2:57pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450 "2023-08-19T14:57:00Z")
**Posts on this page:** 10
**Page:** 2
### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 22, 2023, 5:59pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/21 "2023-08-22T17:59:45Z")
Thanks, @mwgardiner
OK - so this is my wife’s phone’s migration update: I put in the BI SIM card in my wife’s phone, and did not do anything re: APN. And almost everything works well. I can send and receive voice calls and SMS and MMS messages. And the Mobile Network is listed as Boost Mobile. The only thing that is not working is that the Visual Voicemail page has disappeared. At the bottom of the Google Phone app screen, it shows FAVORITES, RECENTS and CONTACTS. But the voicemail screen has disappeared. When I migrated my phone (which has the same phone app), the visual voicemail screen was still there, but just wasn’t showing any voicemails. What do you think could be happening? I called her phone and left a voicemail and it seemed to have stored it somewhere, but I don’t know where, or how to access it.
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [August 22, 2023, 6:16pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/22 "2023-08-22T18:16:58Z")
> [@phonedude](#):
>
> The only thing that is not working is that the Visual Voicemail page has disappeared.
I’ve yet to see an instance where visual voicemail in the Phone app works with DISH brands inclusive of both Boost Infinite and Boost Mobile. Well, it works on iPhone but not Android. The official solution is Boost’s Visual Voicemail app. There are alternatives, which we’ve already discussed elsewhere 😄:
> [@Visual Voicemail Options When Migrating from My Choice to Boost Infinite](https://forums.rwusers.com/t/visual-voicemail-options-when-migrating-from-my-choice-to-boost-infinite/441):
>
> So nice to find this RW community online! Very helpful info! My transition from RW to BI went pretty smoothly. The only problem I have run into after the migration is voicemail. I have the Google Phone App and voicemails used to appear on the screen as little time lines which I could click and then it would play the voicemail audibly. But now it says “Visual voicemail isn’t working. Call voicemail and finish setting it up.” But I already did this (set up a new VM password, etc.) and the e…
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### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 22, 2023, 6:26pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/23 "2023-08-22T18:26:26Z")
OK.
And re: APNs on my wife’s phone. On the APN screen, it has three listings:
**internet** - which has [wireless.dish.com](http://wireless.dish.com) under it, and this is chosen
**ota** - which has [wireless.dish.com](http://wireless.dish.com) under it
**pam** - which has [tethering.dish.com](http://tethering.dish.com) under it
is this all good?
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [August 22, 2023, 6:28pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/24 "2023-08-22T18:28:08Z")
If, other than visual voicemail, the phone is working as expected, all is good. I’m a champion of if it ain’t broke don’t fix it.
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### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 22, 2023, 6:48pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/25 "2023-08-22T18:48:07Z")
Thanks again for all the help. I really appreciate it.
And as of right now, my wife’s and my phones **sort of** do have visual vm using the google phone app. As long as Boost Infinite keeps sending texts telling us each time we have a new voicemail, we can call in and listen to it.
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### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 22, 2023, 7:09pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/26 "2023-08-22T19:09:47Z")
And is it safe that i listed on this forum the three things i found on my APN page? (along with [wireless.dish.com](http://wireless.dish.com)) ? I am very ignorant concerning internet security and don’t want to post something that could be problematic.
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [August 22, 2023, 7:14pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/27 "2023-08-22T19:14:09Z")
You’re fine. A phone’s APNs, in no way, identify you, your wife or your phones.
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### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 22, 2023, 7:15pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/28 "2023-08-22T19:15:46Z")
OK. Thanks for the helpful info!
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### Author:  [@southpaw](https://forums.rwusers.com/u/southpaw)
#### Post date: [August 23, 2023, 2:21am UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/29 "2023-08-23T02:21:10Z")
> [@phonedude](#):
>
> when I insert my headphones into the headphone jack, it doesn’t fit well anymore.
I have a Moto E6 I could spare, if you need to replace it.
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### Author:  [@phonedude](https://forums.rwusers.com/u/phonedude)
#### Post date: [August 23, 2023, 3:42pm UTC](https://forums.rwusers.com/t/i-need-help-with-another-migration-issue/450/30 "2023-08-23T15:42:11Z")
@southpaw , thanks so much for your kind offer. But I think that for now I am going to stay with my current phone.
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