# Thoughts on Visible
**URL:** https://forums.rwusers.com/t/thoughts-on-visible/622
**Category:** General
**Created:** [October 9, 2023, 12:46pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622 "2023-10-09T12:46:34Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@FreddyP](https://forums.rwusers.com/u/FreddyP)
#### Post date: [October 9, 2023, 12:46pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/1 "2023-10-09T12:46:34Z")
Must say that Visible is looking better by the day š
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [October 8, 2023, 10:32pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/2 "2023-10-08T22:32:34Z")
Visible has attractive pricing. But; if looking for better customer service and support than that provided by Boost Infinite, youāll likely find that lacking at Visible as well.
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### Author:  [@FreddyP](https://forums.rwusers.com/u/FreddyP)
#### Post date: [October 8, 2023, 11:32pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/3 "2023-10-08T23:32:18Z")
Yes, they have a familiar support structure. No brick and mortar presence, no phone support; just an online presence. The Visible + plan checks all the boxes for us except visual voicemail (iPhones only). Cost is a factor (always) but not _ **the** _ controlling factor.
Hope others will jump in with comments about their experience with Visible. It all helps when shopping. And the shopping will continue while we have backup phones on another carrier. Being careful not to lose our old numbers.
Thanks for your comments! Probably should have started another topic instead of posting here.
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [October 8, 2023, 11:35pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/4 "2023-10-08T23:35:00Z")
Iām talkning about the quality of support not the structure. Visibleās reputation is quality of support isnāt great. Hereās some opinions:
> **[Visible is rated "Bad" with 1.4 / 5 on Trustpilot](https://www.trustpilot.com/review/visible.com)**
>
> Do you agree with Visible's TrustScore? Voice your opinion today and hear what 965 customers have already said.
You might also consider lurking their subreddit.
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### Author:  [@FreddyP](https://forums.rwusers.com/u/FreddyP)
#### Post date: [October 8, 2023, 11:40pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/5 "2023-10-08T23:40:39Z")
Thanks @rolandh it looks like we have more homework to do š¤
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### Author:  [@cbwahlstrom](https://forums.rwusers.com/u/cbwahlstrom)
#### Post date: [October 9, 2023, 1:58am UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/6 "2023-10-09T01:58:58Z")
My experience with Visible was weird, but ultimately good. I had a Pixel 1 active on Visible, and then one day I was told my Pixel 1 wouldnāt be compatible anymore. In response they sent me a Pixel 3a for free. The service was very good. Verizon has the most robust network in my area.
I wouldnāt hesitate to go back if I were looking for the plan they were offering. As it is, Iām planning on spending more time abroad, and Google Fiās top of the line plan is what I desire at the moment.
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### Author:  [@rolandh](https://forums.rwusers.com/u/rolandh)
#### Post date: [October 9, 2023, 2:57pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/7 "2023-10-09T14:57:21Z")
I used Visible briefly though not particularly recently. For the short period of time I was there, things just worked, so I had no need to test their support.
I did notice when lurking their subreddit, others seemed less fortunate than I did. In particular, there seemed to be more porting issues than I would expect to see. As a former Republic Expert, I recall issues with porting to Visible (Republic wasnāt the problem in most cases).
@Louisdi has experience with Visible though, perhaps, not recent either.
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### Author:  [@jBen](https://forums.rwusers.com/u/jBen)
#### Post date: [October 9, 2023, 3:07pm UTC](https://forums.rwusers.com/t/thoughts-on-visible/622/8 "2023-10-09T15:07:43Z")
My Wife recently helped a friendās elderly mom get a Visible SIM and activate her gifted iPhone. No problems were encountered in the activation or approx 1 month of service so interaction with support was not necessary.