Yes Comcast, this is your bad. It took 10 days for you to fix it and another 5 (for a total of 15) for you to acknowledge your issue. I’m aware the issue was fixed 5 days ago only because I was in touch with Comcast’s Executive Care Team.
Meanwhile, I reactivated the AT&T wireline service I suspended while giving Comcast’s NOW prepaid service a try. I’m not satisfied with AT&T’s price/performance but, at least, their service has been stable. I am undecided as to whether or when I might give NOW another go. Service is paused until December 3, 2024, so no rush.
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T-Mobile started offering home internet as a beta test in my area for 50/month. Is that something you have tried? I considered it for my dad since 50/month would be cheaper than the post contract comcast.
I did give T-Mobile’s fixed wireless access service a try. Here it’s limited to “Internet Lite” meaning a 100 GB monthly cap. The other thing working against it is South Florida building construction, which makes for excellent Faraday cages
Comcast NOW may well work through its growing pains. The “glitch” amounted to Comcast wanting the service to be entirely self-serve and the self-serve tools not being completely operational. There are literally no back end tools for NOW available to agents, so fixing the “glitch” required waiting for the engineers to complete coding the self-serve tools. On the surface, it appears they’ve done so but I’m going to wait a while before testing that theory. NOW should have been labeled as beta at rollout.
Your dad is in at $20 for a year right? If so, I’d wait and see what options are available down the road. The regular price for TMO’s FWA service is $60/month. Lately, TMO hasn’t been shy about increasing prices for customers with previously “price locked” rates. There’s no guarantee the $50 beta price would be honored indefinitely.
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