I don’t consider myself to be the most outgoing individual nor do I expect deep meaningful interactions when checking out at the grocery store but I find this sad.
Anyway, I shared the article more as commentary on the idea of AI policing whether I perform self-checkout “correctly” or not. My position on that is if you don’t like the way I check myself out, have an associate do it for me.
As for self-checkout itself, I’m take it or leave it. If self-checkout is all that is offered, I’ll use it. If both self-checkout and associate checkout are available, I’ll use whichever has the shorter line.
I shop for groceries at both Walmart and Publix. Kroger has no brick and mortar presence in South Florida though they do have warehouses supporting home delivery. Most Publix stores here do not yet offer self-checkout and I have no objections to interacting with fellow humans while being checked out.In fact, I see many of the same cashiers week after week going on years now.
Sam’s? That’s the club I use and checking out via their app is indeed convenient. I do not, however, appreciate the $4 charge recently added for curbside pickup.