Out of the blue starting yesterday - on 5/1/23, I have been experiencing problems with phone calls and text messaging. Whenever I make a phone call, about 20 seconds into the call, the speaker disconnects so I cannot hear the person on the line, but they can hear me. It reconnects again after about 15 seconds, and then I can talk again. This happens a couple of times, and then eventually the call just drops. It happens when I call someone, but it also happens when someone calls me. In addition, my texting has been intermittent. I get a message saying “Not sent, tap to try again.” I have a very strong wifi signal (over 600mbps), so it can’t be a wifi issue. I have poor cell service where I live (only 2-3 bars), but I am always able to talk/text with the “wifi calling” option turned on.
Did something happen with Republic Wireless yesterday that I’m not aware of? I tried to call the support line, but they told me I could not be on my phone and troubleshoot at the same time. I don’t have a landline or another cell phone, so that’s not possible. They don;t seem to have a chat option or an email option either, I have been with RW for many years, since the beginning when they were in beta, but I think it may be time to look for another provider. Does anyone have any troubleshooting ideas to help solve my dropped call problem in the meantime? Is this happening to anyone else? Who would you recommend as a new carrier? I only use 1gb of data every month - I only use my phone for calling/testing. Please let me know - thanks!