Sounds like a long week for T-Mobile customer service: T-Mobile retires legacy plans, prompting price hikes and customer backlash
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I am usually against new laws on the principle that it is already legally impossible to exist, but a law requiring corporate c-suite types to spend one week a month on customer support might be a good idea. It might cut down on the stupid if the c-suiters had to directly face the consequences of their actions.