Unable to change iPhones via eSIM with Boost Infinite

I purchased an iPhone SE3rd gen and wanted to move my Boost Infinite service to this phone from an iPhone SE2nd gen phone using eSIM.
I was not able to do this using the iPhone transfer feature. So I called BI and talked to 3 different departments and was told it is a known issue that those who transitioned from republic wireless can not change phones and it is being investigated. The issue is with those of us using the AT&T service.
Has anyone else been able to switch phones or had this issue?