Since you are unable to sign in via the Boost Infinite app, your account is probably still with Republic.
If you have a Republic 5.0 plan (not My Choice), you can probably still use the 10-digit phone number without dashes as the account number. You would still need to call into Republic support for a porting PIN.
The worst that should happen is an attempt to port out would fail due to an incorrect account number. That said; given the business day has ended and out of an abundance of caution because I don’t want to see anyone potentially lose their number, I’d wait until morning to see if service is restored.
Meanwhile, you might consider installing Google Voice or TextNow on your phone. Either would allow you to make phone calls and exchange text messages over WiFi albeit with a different phone number.
If by morning you are still without service, I would email executivecustomerservice@dish.com asking service to be restored or for port out information.
No. 12 hours today on multiple phone calls between Republic and Boost. Still not activated. Clearly one side doesnt know what the other side is doing. The last call ended a few minutes ago. I waited on hold for a Republic rep 1hr 21 minutes. The rep was over her head, transferred me to Tech Support. The call lasted an additional hour, only to realize deep into the call that the Republic rep had transferred me to a BOOST tech, who could not assist me. He said O needed to go back to Republic tech.
This now feels like clown world. Tomorrow, I’ll start the port process to Google Fi, and end this nonense before I lose my 2 phone numbers.
I am far beyond furious with them.
September 6, 2023. Still on Republic system, after the last deadline I was told by customer service. I now assume the next deadline is September 30 (based on what others have written). I wish Boost infinite was providing updates without my having to contact them.
On the plus side, everything still works as it has.
What doesn’t make since about this, is that Boost is owned by Dish! The one company can’t get their act together. We were with Republic since 2013. No problems until Dish bought them. It was a nightmare doing that switch with them so I knew this was going to be a gluster**** too! After 2 hours 20 minutes on phone yesterday, at least my phone is working but not my wife’s. Problem is I still can not log into the boost app too! I emailed the address provided in this string yesterday and guess what? Surprise surprise, no response!
We switched to US Mobile a month ago. It wasn’t seamless but it was much better than what I am seeing with the RW to Boost Infinite migration. When problems did pop up I found USM customer service, both phone and chat, competent and quick at resolving the issue at hand.
One thought. USM does push their Warp offering which is on the Verizon network. If your phone is not compatible they also have what they call their GSM offering. This is on the T Mobile network.The plan offerings are the same for either network but the shared data plans can be a little hard to find on the website.
When I ordered SIM cards I ordered the package that has SIMs for both networks. My plan is to migrate my Spectrum flip phone and use one of the left over Verizon SIMs for it.
Like others I have made multiple contacts to customer service only to be told differing stories. Culminated the other day after explaining that this migration and Dish CS have lost all trust with conflicting stories. Requested porting info and today have initiated the port to another carrier. It was a great ride for 11+ years up until the end. I especially appreciated all the user camaraderie and the can do spirit of original Republic Wireless. Wish everyone the best.
Mike
For what it’s worth, this Community is not in any way affiliated with DISH/Republic/Boost Infinite or any other service provider. We don’t intend to go away and we don’t care with which service provider one chooses to do business.
Called the transition phone number today. A man with a very heavy Mexican accent, so difficult to understand, said the shutdown of Republic Wireless has been pushed out to September 30, 2023. He said all my billing information is in place for the transfer to boost infinite, but he couldn’t tell me when that would happen.
I asked him what YEAR it would happen (he kept going back to the standard “we don’t know when, but soon”), then finally got him to say it would be this year. Then I pushed further that if RW is shutting down this month, would my transfer to BI be this month? Yep.
So… Sometime this month my phone will transfer to Boost Infinite.
I spent 45 years in various aspects of support, from the Customer-facing Engineer to Product Engineer, and ultimately to round out my experience, I was fortunate to land a position in a Customer Assurance Team that handled Executive Escalations … in all that time I had the opportunity to experience some of the best and much of the worst.
Then along came @RolandH, who undoubtedly has earned the top honors in supporting his customers (dare I say ‘family’) … job well done!
Thanks for all you do,
Ben
Still haven’t been transitioned (it seems like no one has yet?), and I’m at 0.1GB of data remaining. I filled out the infinite forms linked in the email multiple times, I have the boost app installed, and I’ve been patient. I need mobile data to do my job - no mobile data, no income.
I called support last thursday when I still had 0.8GB and kindly asked them to add data to my account. They said they added my request to a queue, and would add 2GB of data within 72 hours. 144 hours later, and my data has only diminished. I’m calling support again now and emailing executivecustomerservice@dish.com - If I don’t have data by tomorrow, then that’s it - I’m out of here.
I think I’ve been unreasonably patient considering the absurdity of all this and what’s at stake for me.
EDIT: After 7 days and a second call, 1 GB has been added to my account.
We would like to port both phones to another carrier but it feels like we are in a Catch-22.
Guessing we would need one port out PIN from Boost Infinite for the phone that successfully migrated. And then a second port out PIN from RW for the second phone (the one that has not migrated and still shows in the RW system).
This has been so smooth (sarcasm) our luck would be that the migration would happen mid-port and we would never get the wires untangled and lose the number on the second phone… we can finally get the second phone migrated to BI so we only need to work with BI for porting out both phones.
Any sage advise from others who are more knowledgeable on porting is welcome. Maybe we don’t have an issue and just need to pull the pin and start the process(s)!
You should be fine if you decide to port your numbers out. You may need to make two phone calls to get the porting information, but there should be no worries about getting stuck in some mid-port situation. Republic isn’t porting your number to Boost Infinite. They’re just moving your account information from one system to another.
we can finally get the second phone migrated to BI so we only need to work with BI for porting out both phones.