Has anyone heard about the US Mobile “Warp5g” not working with a previously locked now unlocked phone?
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Hi @joegolfer56,
It’s sometimes not possible to activate a previously carrier locked phone on eSIM even after the carrier lock has been removed. This is true for but not limited to US Mobile.
A physical SIM will work.
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Hi @joegolfer56,
US Mobile’s Warp 5G uses Verizon’s network, and there are some unlocked phones that are not supported on Verizon’s network. Is your phone a Samsung A32? See: Boost Infinite transition - #26 by old_engineer
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No we have iPhone 13 pro purchased from Republic
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Ah. Probably best to ignore me and listen to @rolandh! 
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Good Morning @joegolfer56,
I guess I need to avoid posting from my phone as often when doing so I manage to be insufficiently detailed. 
Pease allow me to me provide a more detailed answer.
I’ve noted from lurking US Mobile’s subreddit; carrier unlocked phones otherwise compatible with US Mobile’s “Warp 5G” (Verizon network) SIM cannot be activated on eSIM. These otherwise compatible phones will activate using a physical US Mobile “Warp 5G” (Verizon network) SIM.
Even though you purchased your iPhone 13 Pro from Republic; if you haven’t already done so and prefer eSIM, I would suggest attempting to activate with US Mobile on eSIM.
Unlike Androids, which may have carrier specific firmware builds, a carrier unlocked iPhone isn’t different in any meaningful way from a factory unlocked iPhone. Apple doesn’t do carrier specific firmware.
Should you decide to attempt eSIM activation with US Mobile and the attempt fails, a physical US Mobile “Warp 5G” (Verizon network) SIM will work (according to multiple posts from US Mobile support reps in their subreddit).
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Roland,
Thanks once again for responding. I just ordered 2 of the US Mobile kits which includes 1 of each. With a code for one free kit.
I will try the eSIM first and if it doesn’t work switch to the physical.
Code was FREEKIT
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Just checked with US Mobile rep on chat about using esim on my wife’s phone and after checking the IMEI was asked if it was previously locked. It must have showed that info. Was told they didn’t activate esim on phones that were previously locked.
Yes, that is indeed US Mobile’s position on the matter. But, if one doesn’t tell them the phone was previously locked, it may just activate on eSIM. Either way, there is fallback to a physical SIM.
It’s up to @joegolfer56 and others reading whether they would want to attempt activating on eSIM knowing there is a chance it might very well fail then fallback to a physical SIM, if necessary.
My point of view is there is no harm in trying. I respect others may not share that point of view.
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Did you ever get your issue resolved? I switched from Verizon to US Mobile using a Verizon purchased Samsung Note 20 Ultra unlocked phone. We could not activate it using eSIMs so the US Mobile tech put Dark Star on my phone so I would have service until my WARP pSIM arrived. It seems as if US Mobile Dark Star/AT&T now has some sort of lock on the phone because even though the Dark Star eSim was removed and the WARP pSIM was installed, the AT&T logo appears and WARP will not work. In addition, my phone’s model code has ATT at the end (SM-N986UZKAATT). Prior to that the model code was: SM-N986U. This was on a printout of my phone from my Verizon account before I activated on US Mobile. I have spent over 22 hrs troubleshooting this issue with US Mobile techs so far, who were pretty much useless. They kept telling me that AT&T has a lock on my phone or Verizon has it locked, and they can switch me over to Light Speed.
*****************************************************************************************************************This is one of the many chat messages stating this and my thoughts on why it wouldn’t switch over to WARP even with the pSIM.
Talha: Well, it happens with previously locked devices, Warp network eSIM or physical SIM card cause service issue.
If you want we can try Light Speed network.
ME: If you read my text, you would see that I informed you numerous times that T-Mobile does not work in my area.
2 hours ago (Talha was the 2nd tech after 2.5 hrs with Saffi)
ME: I took the SIM card out, and booted my phone without it. My phone still comes up with the AT&T logo, which leads me to believe that my phone is reading the AT&T eSIM from somewhere. I am thinking that it’s in Network Operators that US Mobile has blocked so you can’t toggle it on or off to see which operators are available.
Talha:
The AT&T logo you are getting is because the phone was previously locked with AT&T that’s why you are getting AT&T logo every time when you are restarting the phone.
This was the 3rd tech that took over that day.
Daniyal: Hey, I am from technical support team, allow me a few minutes to check the details.
2 hours ago
ME: I never had AT&T. I had Verizon. You guys put Dark Star on my phone and messed it up because it only started doing that after the Dark Star eSIM was activated. This is what we spent hours on last night trying to fix.
Daniyal had me do the exact same things as the other 6 or 7 techs had me do, which was to check the ICCD #, delete any eSIMs on the phone, confirm that the pSIM was in the device correctly, verify the IMEI #, add/remove APNs, ask me to put the SIM card in another device, ask me when the phone was unlocked, try the Verizon 5G SIM that was in my phone when I was with Verizon, and tell me they can switch me to Light Speed even after I told them numerous times that T-Mobile does not work in my area.
Daniyal: Could you confirm when did your device got unlocked?
1 hour ago
ME: 60 Days after I purchased it from Verizon. If you would go back and review the messages from last Friday, it will show that I contacted Verizon while the tech was on chat, and they confirmed it. If it was locked with Verizon, it wouldn’t be coming up with the AT&T logo that the previous 2 techs said was happening because my phone was locked with AT&T. As stated numerous times, I’ve never been with AT&T until your tech activated the Dark Star eSIM. So, it has been unlocked since 2021.
****************************************************************************************************************These are posts from voip.org:
July 19, 2024, #11: US Mobile turned out to be quite an adventure. If you want to use the Verizon eSIM, be advised that it wouldn’t install at all on Samsung’s Galaxy Note20 5G which was one of their top-of-the-line phones. This was after an hour on the phone until they finally admitted that the Verizon eSIM didn’t work in all phones with the installer dying at 88%. US Mobile claims their physical SIM cards will work on both Verizon and T-Mobile. Also Verizon eSIM won’t work if your phone has EVER been locked. Ours hadn’t.
Aug 6, 2024, # 12: Data with AT&T was pretty much non-existent where I am. Using the “teleportal” with US Mobile, I moved around pretty flawlessly with the exception of moving from AT&T (Blackstar) back to Verizon (Warp). AT&T did not want to release the account back to the carrier and US Mobile people (off-shore support working with me through email) finally got it straightened out.
Sep 15 2024 #13: Most of the bugs have been worked out now and the biggest problem was when people tried out AT&T and then wanted to go back to another carrier. AT&T was not releasing the MEID as available and the port would stall.
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This is what my phone did as well. The installer would get to 87% or 88% and then just die. I tried it multiple times with the same results.
My phone is still not working correctly. My mobile voice and data network type is LTE, and has never displayed 5G regardless of my location. They switched me back over to Dark Star until my new replacement pSIM arrives, but I doubt it will work. Right now, my phone’s model code still has ATT at the end (SM-N986UZKAATT). This is another reason that makes me believe that US Mobile/Dark Star/AT&T has locked my phone.
Any tips you can provide would be probably be more helpful than any the US Mobile techs provide.
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Carrier versions of some Samsung phones will rebrand based on what sim is currently in the phone. This is not the same as carrier lock. If your phone is still showing as AT&T while using a warp sim you could try using a Verizon SIM to see if the phone will rebrand itself to Verizon. The sim doesn’t have to be active. I’ve not used Samsung devices that often so hopefully others will have more specific details.
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