At RW, I had two lines. I ported out my husband’s phone number before the Boost transition. But Boost still migrated (their terminology) that I had a second line. So I’m continually asked to activate that second line - even though it would be impossible because that number is now on Tello. They say they cannot remove that activation message.
So I’m thinking of porting my number to a different service. I’d appreciate any guidance. I have to say that Boost is working fine on my older Pixel 3a, but I’d rather be treated like a valued customer instead of one that won’t cooperate by activating a second line! Isn’t modern life fun?
I would suggest that you bring this to the attention of DISH’s Executive Escalations Team by sending email to firstname.lastname@example.org.
Others have had success utilizing this route to solve issues that the ‘normal’ support folks (or should I say ‘Ab-E-Normal’) didn’t handle properly.
Thanks so much for your suggestion with the email address. That sounds like a reasonable route. I’ll report back with the results. All the best, Donna
Just to report: I did receive a response from the customer service address you supplied. And SUCCESS! After two months I am no longer being asked to activate a second line. I can’t thank you enough for your helpfulness. In this world of digital obstacles in addition to global threats, it feels very good to receive personal support.
Thanks, but as you can see there are many others who are more active here. The Escalation link was initially provided by one of them, however I couldn’t find the link to provide the proper attribution. We all are just trying to do our part and hopefully at some point we will start seeing non-Republic Wireless users here … asking for and providing help across the cellular world.
Well, I tried to like Boost, but I have booted them. They did remove the message to “activate (non-existent) second line”. However, after I had twice been billed for the “courtesy hotspot”, my tolerance expired. Boost’s service worked fine on my phone, but dealing with their app chats to fight off the unwanted additions did not “work fine”. I’m now a customer of Mint Mobile. So far, so good. Certainly miss the wonderful RW online helpers; as I said, I stayed with them since 2012 because of the friendly, human assistance.
Ongoing saga with Boost: as I previously wrote, I left them, or I thought I did! Wouldn’t you think that porting out your phone number would be the end? Nope! In checking my charges, I found a billing from Boost. What? Several chats later, I think I may have solved the problem. You see, I didn’t “close” the account!!! Who knew? Enough said.