Same. Uninstalled the app, reinstalled - same issue. (Moto G Power 2022).
I got the text ⌠You have been transitioned ⌠from the non-descript sender â87261â
I attempted to sign on to âtheir appâ, and my email was unknown
Removed the app and re-install, I am still an unknown entity
I signed into my Republic Wireless account and my Phone is gone ⌠without a trace
A small Account balance still shows, so donât know if it transferred to Boost Infinite as promised
1 Like
Did you try using your phone number to sign in. My second phone got the text about being transitioned first and I was able to sign into the BI app with it. And yesterday when they were updating or whatever I was able to use that phone number by entering it and they sent a code by text to use for signing in.
We have been in contact with a Senior Case Manager at Boost Infinite (DISH) for almost 2 weeks now via E-mail. They reached out to me today via phone.
They offered the BI T-Mobile SIM in place of the AT&T SIM as a solution. While itâs more attractive to stay on AT&T with both lines, we may move the second line to the T-Mobile SIM. We have adequate T-Mobile coverage here at home, but know from experience, that the AT&T network provides better coverage for some areas we travel to. Our goal right now is to secure the phone number and get the migration completed on both lines.
They are sending the new SIM. The manager wants me to call when ready to change SIM. They want to watch things in case they need to make any changes on their end for complete network access and operation.
It is great to have BI reach out and work to solve the issue. May not be the preferred solution but if it works it works. May be interesting to have one line on AT&T and one on T-Mobile to see what differences we see during daily use and travel.
Wondering how many others chose this solution and how it worked for them?
3 Likes
In the same boat here. My main line received the âYou have successfully been transitionedâŚâ text last Friday, but I have not yet been able to log in to the BI app with my email or phone number.
The second phone has not received the âsuccessfulâ transition text yet, only several stating that it will be transitioned soon. However, neither line shows under my Republic account anymore.
Definitely antsy about not being able to log in to the app, but I seem to be one of the lucky ones in that both phones still seem to be working properly. So for now, Iâm continuing to wait for them to resolve the login issues.
1 Like
I have not yet been able to log in to the BI app with my email or phone number (I tried various formats for the phone number)
Everthing seems to work, will wait and see, canât see spending anymore cycles helping them debug their processes
5 Likes
If you decide to go ahead with the suggestion, you can be our guinea pig. My understanding is the back end system DISH uses for both Boost Infinite and Boost Mobile restricts accounts to one SIM type. In other words, no mixing and matching of SIM types in the same account.
The test would be whether activating the offered Boost Infinite T-Mobile network SIM would require a second account.
1 Like
Got three emails today about my account.
All credit notices. One for $0.03, one for $32.88, and one for $61.00. Total $93.91.
My bill entry in the app says my payment of $0.00 is due on 10/11.
The section on the line summary reads:
Infinite Unlimited $25.00
Surcharges
Surcharge - Telecom $0.01
Universal Service Fund Surcharge $0.05
Taxes
General Sales and Use Tax $0.05
011 $0.67
Subtotal $25.78
Total Amount Due $0.00
Itâs a bit of a mess but it looks like theyâve managed the detail that I wasnât being charged previously and are carrying that forward for the 6 month trial period.
Still not listing the correct plan but Iâll give them time on that. I wonât actually be able to take advantage of the plan for timing reasons, but Iâll be curious to see if they manage to fix the account settings.
2 Likes
Sounds like an interesting test. Kind of like the old show Mission Impossible . . . Your mission, should you choose to accept it . . .
And believe me, if things go crosswise, youâll hear me squeal. Especially since the SO uses the line/phone under test. Iâm either brave or totally insane 
Asked Case Manager questions directed to that area. Was assured line 1 would stay on AT&T (no SIM change) and line 2 would be on T-Mobile (with new SIM) with no change in account. In fact, even the BI app should be happy when all is done.
If this exercise requires a second account then Iâll pull the plug and will not install the new SIM. The Case Manager wants me to call direct so he can monitor the entire process. Expects the system to automatically make the changes required but he will be on the line in case it takes manual intervention.
Hope I donât need to take a B-I-G lick on the old 
block 
Will keep everyone posted on what happens!
4 Likes
Iâm thinking you should be prepared for disappointment.
1 Like
Already have water and a blanket in the dog house which is where Iâll be if this blows up 
4 Likes
I found this on reddit two days ago from BoostInfiniteBlake:
level 3
¡2 days agoOfficial Boost Support
Yes. The remainder of Republic Wireless customers should be migrated over by the end of this business week!
As for logging into the app, there is a front-end incident impacting some members ability to login. We are actively working to fix this!
I hope this helps!
2 Likes
Tonight I received another text message from Boost Infinite.
Boost Infinite: Welcome! Weâre super excited youâre here. If you need anything, check out our help center: https://help.boostinfinite.com
Super excited?
I tried again to log into the BI app.
This time it recognized my email address and sent me a confirmation code. But then when I tried to create my password, on the first submission, it told me I had exceeded my allowed number of password reset tries and I could try again in an hour.
I guess thatâs progress. Weâll see what tomorrow brings.
4 Likes
I also just got that text message.
It recognized my email address. I was able to create a new password.
The IMEI, address, credit card info all looked correct.
I canât view my bill yet because it says there wonât be one until after a few days from today.
Items Outstanding:
- canât turn on hotspot yet, despite having been texted there would be 6 months free hotspot.
- Phone works otherwise, but reads âRepublicâ still. Thatâs minor at this point.
Thatâs SUPER EXCITING!!! !!! !!! !!! !!! !!! !!! !!! !!!
(I suppose if I were on the migration team, I would be excited the end is near)
1 Like
So are you working on writing the eulogy for Republic Wireless? Maybe a nice retrospective of nearly 12 years of triumphs, failures, perseverance, and transformation? Or maybe just a haiku.
3 Likes
My phone service moves
From old to new provider;
Ominous uncertainty
Sharing stories and strong,
To help others, smartphones come on,
Finding solutions as one.
Cell networkâs done,
Twelve years of love and joy shared-
Farewell Republic!
6 Likes
I took have received the âsuper excitedâ message. And ⌠the âactivation errorâ message on the BI app is now gone.
The app still incorrectly shows the wrong phone for my wife (both phones are on the same account). But both phones seem to be working.
1 Like
I donât think this matters and, for what itâs worth, was also true on some Republic Wireless by DISH My Choice lines prior to migration.
This (and correct billing) is the bottom line.
2 Likes
It would be nice to see a retrospective of highs & lows from customers, and people who provided support (community or paid).
1 Like
Just received an email that Wi-Fi hotspot has been added to my 2nd line and after restarting it does work. It also showed in the BI app that it has been added. My phone which is the main line still shows as an error activating in the app. The bill is supposed to be charged tomorrow for 0 after credit for the 2nd line only. Nothing on the 1st line which is showing activation error. I was told it was a display error. ??
1 Like