I do not know of any reason why they would need your SSID information from your WIFI settings.
I had setup a message on the lock screen for a number to call if the phone was found.
I had not setup any of that emergency contact information like blood type and allergies.
Thank you! I will continue to protect that info
Oh goodness … trying to call my pharmacy. Call won’t go through. I got an error message that said “Cellular network not available. Connect to a wireless network to make a call”. I am NOT on airplane mode.
Also Visual Voicemail has been scrolling “Please wait - verifying your account” for the last 15 minutes. Arrrrgggghhhhh……
Knowing the name of your WiFi network would in no way help Boost Infinite Care in troubleshooting your lack of WiFi calling. If you want to take your home network out of the equation and it’s feasible for you, travel to where you may access to public WiFi (libraries, store, restaurants, etc.). Does WiFi calling on the phone behave the same in Airplane mode with WiFi enabled when connected to public WiFi as it does when at home.
Given the proliferation of issues, your next step is probably a network settings reset:
Please note:
This process will remove all network settings, including saved WiFi networks and Bluetooth connections.
Before executing the network settings reset, I suggest removing CarrierApp. If after the network settings reset, the phone continues to misbehave, reinstall CarrierApp.
If all this troubleshooting seems like too much bother; have you considered the possibility Boost Infinite may simply not be the right choice for cell service?
Such s thing may not exist. Since unlike Republic, Boost Infinite has no web portal, I gave it a shot. I’m not using the Boost Infinite app because I’ve chosen not to migrate.
Less than My Choice but not substantially, if at all, less than RW 5.0.
It has to do with how taxes are calculated. For bundled plans (talk, text and data) DISH puts most of the value on data rather than talk and/or text). Because; most states do not tax data, this results in overall lower taxes.
For my “Everything You Want” plan, talk is priced at $3.38, text is priced at $0.08 and data is priced at $27.62 for a total of $31.08 (inclusive of taxes). Since my state does not tax data, taxes are applied only to the relatively minimal talk & text value. Whether the local taxing authorities would agree with how DISH calculates the relative value of talk, text and data would be an interesting question.
It’s unlikely your Moto G6 will work any better for WiFi calling on Boost Infinite / T-Mobile than it did on Republic Wireless / T-Mobile.
Oh yes … we have been discussing US Mobile and Tello for months. We were just hoping Boost Infinite would work and be less trouble. We were wrong. I just finished talking to a Agent and she transferred me to “technical support with more tools” in another country. Technical support said we needed to go to a local Boost store!! Oh my gosh … at this point, I’m ready to pitch it all. Roland - you recommend US Mobile, right?
That’s what we are finding out … sadly
There are no Boost Infinite stores. There are some 4000 Boost Mobile stores but, with a single exception in Colorado, Boost Mobile stores neither sell or provide support for Boost Infinite service. Boost Mobile is Boost Infinite’s sister prepaid service but despite sharing the Boost brand, Boost Infinite and Boost Mobile operate as separate entities.
My primary service is with Mobi (Verizon network) and I have a secondary line with Tello (T-Mobile network). I am also favorably disposed toward US Mobile (choice of Verizon or T-Mobile network) and MobileX (Verizon network).
We have reviews for all of those at Reviews.
Out of curiosity, what is your zip code? Your Moto G6 is old enough that it doesn’t support LTE frequency band 71. Band 71 is what T-Mobile uses for much of its extended coverage in many areas of the United States. This wouldn’t affect WiFi calling, but may help explain your poor cellular signal. Moving service to another T-Mobile MVNO may not help your problem (with regard to WiFi calling or cellular signal).
RolandH:
The SIM name is: “Boost Mobile” not “Boost Infinite”!
When I click on Wi-Fi calling, all that shows is:
Use Wi-Fi Calling (can toggle off or on, it is ON)
Calling Preference (has two selections):
Call over Wi-Fi (if Wi-Fi is unavailable, use Mobile Network) This is what I have selected
Call over mobile network (If mobile network is unavailable, use Wi-Fi)
Nowhere on this screen is a “Tap emergency Address” button.
Hi @muerte33,
As I believe you know, the Pixel 6a is a dual SIM via eSIM phone. As it turns out, if I choose the Tello (T-Mobile network) physical SIM rather than the Mobi eSIM, then, like you, I do not see an option for Emergency address.
So, apparently, that’s not an option with T-Mobile network SIMs. That said, unlike Boost Infinite, Tello provides an account management web portal inclusive of the ability to enter an E911 address. T-Mobile network carrier WiFi calling requires an E911 address to function.
I think the bottom line here is it’s going to be up to Boost Infinite Care to get WiFi calling to work for you. If they’re unable to do so and WiFi calling is sufficiently important to you, then you may want to consider whether Boost Infinite is the right fit.
RolandH:
My phones seem to work fine, I was just trying to help out AuntTC.
At least both of our phones support Band 71 (Pixel 4a/5g and 6a).
The Boost Infinite App may have a way to enter the E911 information, I just have not found it.
Under “Settings”, “Phone Setup”, it lists both our phones, but I hesitate to click on the “Change Phone” button (it might think I have purchased a new phone)? My address does show in the app, however, but it does not specifically say E911 (looks like just a physical mailing address for billing purposes).
I am just going to ride out the 6 month trial and see what happens.
I very much appreciate that and was really happy to see you join the conversation. @AuntTC seems to have multiple issues. Not only is WiFi calling not working, cell signal is weak. It may not be possible to solve both of those things with Boost Infinite, at least, with her current phone.
I knew the transition to a new provider was not going to be completely smooth, so I have plenty of patience.
One thing I did notice (like another person in another thread) is even if you do NOT have the Boost Infinite visual voicemail app installed, B.I. sends a text saying you have a voicemail, which is good enough for me!
Thanks to everyone that worked with us today! We officially have two new, unlocked Pixel 7A and cases ordered for delivery tomorrow (goodbye $1,000). We decided to go with Pixel due to the larger screen size needed for my husband. We will probably go with one of the cell providers Roland recommended. I will spend tomorrow’s brain cells reading all the provider reviews. I’m afraid you haven’t heard the last from me, but hopefully new phones and a new provider will keep me out of your hair for awhile!
You might try putting one of your Boost Infinite SIM card in one of the new phones to see if there’s an improvement.
Not a bad idea! Thanks!
Hi @AuntTC , since March 2022, for both of our household phones (Google Pixels 6a) our mobile carrier has been Mobi. Wi-fi works flawlessly. I cannot but recommend Mobi with a Google Pixel phone.
Thank you so much! That makes me feel much better! We will definitely look at Mobi as a possibility. I know it’s a small company like RW was at one time. Do you have any concerns about buy-outs or mergers?