How do I login? The website doesn’t give an account login link anymore 
I can still login to the website on my computer, but it appears the option isn’t available from the mobile website.
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Am I misunderstanding which account you need to log into? I’m talking about logging in to the RW account to cancel a line you’ve ported out, not logging into Boost Infinite.
Or did @cbwahlstrom guess correctly that you’re on a mobile device?
No, you understand me correctly 
. I’m on mobile. I was able to Google it, and a result took me to it. It’s hidden in the UI, but the webpage is still accessible. For anyone else: Republicwireless Account Management . Thank you!
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I believe this relates to a time when Republic didn’t have an MMS interoperability agreement with some carriers, and when MMS messages from Republic Wireless users were being frequently rejected. Getting Verizon onboard with Republic Wireless’s implementation of MMS was a big deal in our household.
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From Reddit:
Yup, “seamless”!
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I decided to check my RW account just to make sure I won’t get billed in 2-days (28th). It shows all my lines are ‘cancelled’… so I guess that won’t be an issue.
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I got that message again this evening. Even after calling customer service and saying they fixed it they didn’t. What I did just now is went to the link again and just added the same info. as if a new card and for some reason it was satisfied and finally processed.
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I’ve done it a few time too. But would check again in the boost infinite app once we finish the transition.
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I received the same Text as others (at 4:54 yesterday), Today at 11:20, I placed a call to the number provided in the text to query on the current status. Approx 28 min after placing the call I received the callback.
After checking my account the agent assured me the transition to Boost Infinite was going as scheduled and that an EMAIL would notify me once it was completed. Agent assured me the process would be completed on or before the 8/31/2023 time.
So this apparently the time to be patient 
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My first credit card payment from Boost Mobile (figured it would say Boost Infinite) hit today.
Looks like that part is working properly!
The Boost Infinite Android App updated today for me to version 1.0.15.26
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I’m still waiting, too. Maybe this will be our last full day on Republic Wireless by DISH…?
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Anyone encountering this same issue? “Unable to retrieve user record” - they say they do not have a Boost Account in my number despite the fact that I do have a SIM card in hand.
I’ve called customer service twice already, was on hold for an hour yesterday, the agent tried to help me for 30 minutes and said Boost’s system is simply not allowing him to create a new account… and told me to call back again. I’m so frustrated. Been a RW customer for 10 years and I feel so helpless. Will my phone just stop working on 9/1? Can’t believe they decided to do this transition in just one month.
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Hi @flufflybunnykl,
Are you still able to log into Republic at account.republicwireless.com? Doing so gets you no closer to a solution, I’m just wondering if your account still exists there.
Are you absolutely positively certain the number you’re entering as your phone number is correct? (I recently had a day when I could not recall my own street number correctly!) And you’re entering the phone number in the top field?
(Please understand, I’m not assuming you’re doing anything incorrectly, just double-checking against the kinds of things I’ve done in the past.)
You might try the executive escalations team at executivecustomerservice@dish.com to see if they are any better equipped to help.
Yes, my account still exists on Republic Wireless. And yes, I am absolutely positive I am entering the correct phone number in the correct field. I tried all variations of formats of phone number too (with dashes, no dashes, parentheses for the area code). Customer service also tried to do it for me and he got the same error. They’ve opened a ticket for me last Friday but still no solution. The last agent told me tomorrow is the deadline for them to give me a response.
For what it’s worth, I did not wait for the absolute last minute to do this! I got email on 8/1, waited for SIM card for two weeks; my husband got his but I never got mine. I called customer service, she sent me a new one. Received it last Tuesday–had a big work event last Thursday so I didn’t want to risk switching services and having issues right before a big event. Tried on Friday, and here I am now, two tickets and three customer service phone calls later.
As far as I can tell (though I haven’t scoured thoroughly) no one has this same issue? Yesterday the agent even tried to open an account for me manually and got to the point of putting my payment on file and he said sorry, the system isn’t working, I can’t do anything for you.
Thanks for the email address. I’m going to try customer service again first thing in the morning (in hopes of not having to be on hold for an hour…). I was also wondering if I might have any luck contacting Boost’s customer service line directly though I’m guessing it’s the same team working, just behind different phone lines.
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I got this error almost every time, but not every time. My guess was that their servers were jammed. Eventually, I was able to get through. I tried to set up my payment information, and then got a different error. I kept trying, and eventually succeeded.
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So glad to hear someone else have the same experience and got it resolved. The solution is to… just keep trying?
Also, just spent another hour on the phone with customer service, and he wasn’t able to help me said the ticket has been escalated. He also mentioned that the true deadline is 9/30 and not 8/31. He said I would hear back within 24-48 hours and I said 48 hours from now is 9/1, does that mean I will lose cell service on 9/1 and he said no.
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The dilemma is based on past history, one cannot be confident in any response one gets from a particular agent. What you’ve been told may or may not be accurate.
This is the fourth transition at Republic since the DISH acquisition:
- My Choice to 5.0 plan transition
- Sprint network shutdown transition
- Removal of Republic’s proprietary WiFi-first technology from remaining My Choice lines
- Republic to Boost Infinite
With the exception of the pending migration to Boost Infinite not every member was impacted by all of these transitions. But; in every transition, Republic agents provided members with conflicting and, often, incorrect information.
Do you have a backup phone of any kind? If not, you might want to consider signing up for Google Voice or TextNow. Both are free services. In the event, you do end up losing service (I sincerely hope that doesn’t happen), you would still be able to make calls over WiFi via the Google Voice or TextNow apps.
Alternatively, you might consider giving up on Republic/Boost Infinite and move to another mobile service provider. For more information on alternatives, see Reviews.
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That is so frustrating! I haven’t had any issues with any of those prior transitions thankfully. Thanks for the Google Voice and TextNow suggestions–I’ll look into them–they sound like a good backup plan for now. I’m going to give them the benefit of a doubt and wait 48 hours and see what happens, but otherwise, will email the Dish email/look to leave altogether.
Just wanted to say thank you to @rolandh and @southpaw for this avenue. I’ve felt so helpless and frustrated in this transition process that it is truly a godsend to have a space to communicate and troubleshoot with others. Thank you for preserving the old RW community feel. It’s really helped me feel less lonely. I know it might sound a bit overdramatic but no one else in my life uses RW apart from my husband (who has transitioned over to Boost with no issues thankfully) so it really has been a lonely process trying to figure this out.
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Yes, all I did was keep trying, waiting some time between each session. Eventually it worked. I didn’t do anything different, so I assume it meant there was some problem with Republic’s computers.
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