Turned off my phone 10 minutes, rebooted it, turned off WiFi.
Data and sms working still.
Unable to log in on Boost Infinite app (it only accepts email now & didn’t recognize mine…)
Guess I’ll give it until tomorrow to call BI to ask why the app doesn’t recognize me.
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Got the same text today.
Also, today I noticed that when I try calling someone, I immeidately get a “your balance is too low - please make payment” message. I don’t know how long it has been like this, and I hope I haven’t been missing any calls from my family.
Tried restarting phone, same issue. Can’t sign in to boost app. Can’t call support because I don’t have
a working phone!!! Awful service.
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Some ideas (possibly worth the price you paid to read them):
Install the boost infinite app from https://www.boostinfinite.com/app
Install an app called “CarrierApp” (this doesn’t have an end user interface, but it can make changes to your phone settings Dish thinks needs to be made to get connected.
Try calling 611 from your mobile phone.
If all that doesn’t work, you can call over WiFi from an app like textnow or Google voice.
Others may have better ideas, those just came to mind with 4 hours of sleep
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I am still waiting for my activation error to be fixed despite calling Republic four times over the last week. I got an email today that they’re sending me a new SIM card to fix the situation and now I need to find out what towers that SIM will use because AT&T is what works best in my area. I don’t want T-Mobile again. The service was basically non-existent in my area.
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After reaching out to Boost again, I’m told what I’m being sent is a Dish SIM card. Idk. This transition has definitely not been smooth. I’m not sure why they’d send me a Dish network SIM when they’re transitioning us to Boost?
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I would definitely not accept a T-Mobile SIM, also because of poor coverage in my area.
Interesting that they call it a Dish Network SIM. Perhaps you have one of the latest phones that can access Dish’s network?
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Boost Infinite is a brand owned by Dish. I know very little about it, but Dish is building out a new Dish 5G network. They hope to get certified to be able to switch between Dish 5G, ATT, and T-Mobile networks to get better coverage.
I would guess (and I’m really guessing) they are sending you a Dish branded SIM that will probably connect to ATT only for now. They haven’t been given the green light for dynamic network switching.
I am hopeful the new SIM fixes things for you. I know this is frustrating.
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@a_j I have a Moto G Power 2020. Not the latest by any means. The Boost rep called it a “Dish Network SIM”. The Dish executive that emailed me called it a “smart card”.
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@MotoMaker I sure hope so. I’d like this transition thing to end soon.
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Maybe this is what they are actually sending you. You may live in a market covered by the new Dish 5G network. If so… cool.
“In May, DISH’s Smart 5G™ network commercially launched through Project Genesis, offering DISH wireless service in Las Vegas. Since then, DISH has expanded service to more than 120 cities across the country. Project Genesis is available to anyone in a qualifying location. Consumers can visit Genesis5G.com to learn about current service areas and sign up with Project Genesis for unlimited data, voice and text.”
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I was wondering about your situation, @greenlily519 , since mine is the same…one line on the same account activated, the other with an “activation error.” I’ve called RW three times and each time have been told my transition simply isn’t complete. No one has mentioned sending me a SIM card. I’m a 5.0 plan customer and supposedly would not need a SIM card.
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@Tom same. I’m also a 5.0 customer. I guess we’ll see what comes in the mail. The Dish executive referred to it as a “smart card”. The system seems to be rejecting my current ICCID number. Not sure why.
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Perhaps, it’s time for some history. When DISH launched the Boost Infinite brand in December of 2022, it (like Republic 5.0) exclusively used AT&T network SIMs. That Boost Infinite and Republic 5.0 both used AT&T network SIMs was supposed to allow for a “seamless” transition without the need for a different SIM.
Later, Boost Infinite began using T-Mobile network SIMs as well as AT&T network SIMs. The customer does not get to choose which network they prefer. Boost Infinite makes the choice.
DISH is also building out its own standalone 5G network, which it is now calling the “Boost Wireless Network - America’s Smart Network”. It is unlikely but not impossible some Republic members with 5.0 plans own a phone compatible with DISH’s standalone 5G network. In theory, when DISH’s standalone 5G network is not available coverage falls back to AT&T’s or T-Mobile’s network.
The most credible explanation I’ve seen for the not so seamless transition experienced by some members with Republic 5.0 plans is Boost Infinite mistakenly coded their accounts on its back end for T-Mobile coverage. The mismatch between the coding for T-Mobile network coverage and an AT&T network SIM does not work.
It gets better. Once coded for a specific network on Boost Infinite’s back end, the coverage on an account cannot be changed. In other words, Boost Infinite is unable to simply change the coded coverage for an account from T-Mobile to AT&T or vice versa. So; apparently, they are resorting to sending new SIMs that presumably match the account’s coding as a “fix”.
@greenlily519, it will be very interesting to see just what SIM you receive. If you’re up for it, look at the new SIM’s ICCID upon receipt. If the ICCID begins with 8901240, it is a T-Mobile network SIM.
If the first seven digits of the new SIMs ICCID is something other than 8901240, I’d be very interested in knowing what those first seven digits are? With that information, we may to able to provide additional information as to whether or not the new SIM is intended for use with DISH’s standalone 5G network.
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Not of much use with a Moto G Power 2020.
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I’m in the same situation as @greenlily519 --one phone on my account has transitioned, the other has the Activation Error message. I called RW today (fourth time) and was advised to reset my Network Settings. I did. No change. Then got the now-standard “we’re escalating this and it should be resolved in 72 hours.” No one has said anything to me about needing a different SIM card.
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Hi @Tom,
Isn’t it interesting that for anything “Care” is unable to solve, the “fix” requires a 72 hour wait. Then when one calls back in 72 hours, they’re often asked to wait another 72 hours.
This nonsense isn’t the fault of the fine folks answering members’ calls. The reality is what’s broken with the current migration requires engineering to fix and there are no engineers manning the phones nor do the tier one agents to whom one is talking communicate directly with the engineers (hence the need to open an internal ticket and ask for “patience”).
I feel like I’ve seen this movie before (with previous DISH inflicted transitions at Republic). It’s why I made the decision to get out this time. There is nothing Boost Infinite offers that can’t be purchased (often less expensively) elsewhere.
For those members who still wish to try making this work, I suggest giviing up on tier one “Care” and going straight to DISH’s Executive Escalations Team by sending email to executivecustomerservice@dish.com.
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good to know. Didn’t know AT&T work better around my area until Dish changed it last year. so it would be a downgrade if they put me on TMobile.
still waiting tho.
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We are in the same position as @Tom and @greenlily519 . . . SIGH
Had seen @rolandh previous suggestions about contacting DISH’s Executive Escalations Team. Sent an E-mail and had an acknowledgement from one of the Senior Case Managers with 3 hours. It’s now been 2 days with no update and/or change in status. Trying to give the engineering team some slack considering they are probably slammed 
Hope this IS NOT the proposed solution after waiting this long (initial migration failure started 7 days ago). Clearly stated in E-mail that we DID NOT want to migrate to T-Mobile. Want to stay on AT&T.
Time will tell. Glad we activated two phones on Mint as backup 
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Thank you for the reply, @rolandh . I’ve sent an email as you suggested. Let’s see what happens.
I just got off of the phone with RW again. I asked about the “smart card” that is supposedly being sent in the mail. Info I got after emailing the dish email address cited here. He had no info on that and hadn’t heard of any such thing. So, not sure if it was an autocorrect sort of thing or not.
However, he told me that every single RW user is being transitioned to T-Mobile networks because Boost Infinite runs on that network. There is no option to continue with AT&T outside of transferring our service to an entirely new provider. This is the first rep that I’ve spoken to that spoke clear English, and he seemed pretty knowledgeable on what’s happening. He said he’s been in contact with the upper management regularly on how poorly they’re communicating about the timeline for transitioning. He said the current deadline for transitioning is 9/30, but that since it’s been pushed back repeatedly, that might happen again. He said it looked like they had figured out what was wrong with my phone and that I should see it transition in the next 3-7 days. Ugh on T-Mobile. Not sure if I should give it a trial time and just see how it works or look for an AT&T MVNO straight away.
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