As I understand it, it is supposed to be possible to create the new account using the app.
Unless someone who’s actually set things up using the Boost Infinite app chimes in with a how-to, it looks like you’ll need to follow-up with Boost Infinite Care.
I’m thinking it’s still in progress. I can’t log in to Boost Infinite yet either, but my phone acts like (no hotspot) it’s partially moved.
I guess it’s time we call somebody to ask. Last you says it would be a “couple days” ( a couple is 2, and I haven’t heard from them in more than 2)
I guess i’ll wait since I still show one phone still in my republic account. I also haven’t recieved the “welcome to boost” text.
I just tried hotspot and it doesn’t work for me either. Sounds like we are in the same boat.
Today, when I login to the Republic Web site, it shows my device as cancelled.
But the Boost Infinite app on my phone does not recognize my email address.
I am able to make calls with the phone.
Did they mean “unseemly” when they said “seamless”? 
I think they meant “shameless” rather than “seamless.”
It has been more than “a couple” of days since i got the text my service was moving. I can’t log in with my email address to Boost Infinite, but I confirmed with Republic Wireless (she said she was RW, but then welcomed me to Boost Infinite when she looked up my account and saw my service has transferred).
So, she opened up a help ticket with my info and asked for my IMEI. she still says it should be worked out by September 28.
I just noticed my phone shows “cancelled” on Republic Wireless also. Thanks for the tip.
So, it looks like some of us are actually using and are on the Boost Infinite service, but they never notified us it has happened.
I’m guessing they will figure out the billing, by setting up our Boost Infinite account, before they bill us. This is supposedly a “postpaid” service, but I think @rolandh or others have said they actually bill 15 days after service starts.
Just noticed that my line also says “cancelled” when I log into my RW account. However, the Boost Infinite app says there’s a “migration error” with my line. I have not gotten a “Welcome to Boost” message.
When I try to log in on Boost Infinite app with my email address (I just verified by speaking to rep my email address is correct) I get
“We couldn’t find your Boost Infinite Account. Please use the email address associated with your order.”
I was told by the rep today that my service is now on Boost Infinite. I have not received a “welcome to Boost Infinite” text or email either.
I wonder if the Executive Escalation team is still accepting or looking at emails. I sent them a message a few days ago and got no response at all. I re-sent this morning. Has anyone actually been in contact with them recently?
Hi @Tom,
Contacting Executive Escalations is best used for resolving account specific issues care cannot. As examples, I mean no service, carrier unlocking one’s phone or acquiring the correct information to port one’s number out when otherwise unavailable.
I appreciate the frustration being caused by, apparently, incomplete migrations, however, at this point and presuming one’s service is still working, I don’t think Executive Escalations would be in a position to help.
Migration is an IT/Engineering driven event affecting all accounts. It is something the engineers will need to complete. If one’s service remains intact, as unsatisfying as it might be, it’s a matter of patience.
I am in the same position as @Tom . My phone is listed as cancelled on the RW website, but still has an activation error in the BI app. I have access to phone calls, texts and data so 
I wait. I called again yesterday and was told my line had transferred and to turn my phone off for one hour to correct the issue (even though I notified her that I was having no trouble with my service). Turning it off for an hour did nothing.
Got the text about transition to Boost Infinite over the couple of days early in the week
phone not canceled on RW website, still waiting.
You are all invited to my
“I survived the last great migration of Republic Wireless 2023!” 
Party
Just got
“BOOST INFINITE: You have successfully been transitioned to Boost Infinite, please go to the App Store or Google Play Store and download the app! Questions? 833-558-5820 or
http://infn8.co/…”
Maybe the party will have to wait just a little longer.
I have the Boost Infinite app. It still responds to my email I verified with support this week with
“We couldn’t find your Boost Infinite Account. Please use the email address associated with your order.”
Same here. Got the welcome text, installed the BI app, but the app doesn’t recognize my email
…and in keeping with the style… the link they sent me to click for questions redirects to a blank page at
https://email.boostinfinite.com/pub/cc?_ri_=…
@MotoMaker I also just got the “Welcome to Boost Infinite” text about 30 minutes ago. No change in the BI app though. Still showing an activation error. My daughter and sister-in-law both got the texts as well and neither can log into the BI app. The BI rep told me that if our service is working not to worry about it. It’ll supposedly all be corrected soon.
This is exactly what I was told. I got the “you’ve been activated” text but I’m still showing an “activation error” on the BI app. Chatted with a BI rep, he confirmed that I’m now in the BI system, told me to turn off phone for 15 minutes plus remove the Republic app (which I had done months ago when switching to 5.0). Turning the phone off did not resolve the “migration error” notification, though.