Sounds like this is as good as it gets until Boost Infinite gets their act together. As long as calls, texts, and data work there’s nothing left to do but use your phone as normal and wait for them to get their systems synced.
We’re in the same position as @Tom and @greenlily519 . Will try the reboot later.
Funny thing, we got the same “been activated” text on both phones today. The primary phone completed the migration almost 10 days ago and we were able to login on the BI app. Of course, had the migration error for second line. Not sure why primary phone would get a repeat text 
Some asked if the Exec Team was taking texts. We have had contact with a senior case manager twice; each time we got a response with-in an hour. Expressed concerns about migration and then additional concerns about losing the number on second phone when RW showed “cancelled line” for second number. We were assured that we would not lose number during this process.
Think @cbwahlstrom might have the answer. We will do what we can and see what happens after a few days. Guess only time will tell 
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(Silly Mode)
{Insert Asia song here} “Now, sure as the sun will cross the sky…”
(/Silly Mode)
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My RW account currently says CANCELLED. Service appears to still be working as expected. Hope the transition to BI completes before this month is over.
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I got two texts today, one says I’ll be transitioned over the next couple of days, the other says I’ve been successfully transitioned. The two messages have the same timestamp, go figure.
There was an update available in the Play Store for the Boost Infinite app, I installed that. Nonetheless, the app still doesn’t recognize my email.
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Went to my rw accout same as yours cancelled / phone’s are working
Unabe to sign into bi app at this time
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Just check it again.
My said cancelled now too. it wasn’t a few hours ago.
phone still working.
look like today or tomorrow for me. hopefully won’t have issue over the weekend.
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Just got a call from the RW team. My son’s phone has still not migrated. I was told they’d open a ticket and the issue should be resolved in the now-infamous “couple of days.”
Was also told that according to the RW system, MY phone was still in process of migration, though I got confirmation earlier today from BI that migration HAS happened.
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Just login to the BI app after getting the Welcome Text on the 8th. Everything seemed to be correct for my account info. I re-entered my credit card just in case since I couldn’t find it displayed anywhere. It looks like the billing date starts 15 days after you get the Welcome Text.
Yesterday I check my RW account and it said my phones have been canceled. I can still login to my RW account.
I guess I was one of the lucky ones for not losing any service except for my wife not having data for a day or two.
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I got up a few minutes ago (weekend late start) and when I woke up my phone, I had to re-enter the PIN I had set up for my RW/Dish/BoostInfinite SIM. I think they rebooted the SIM, which I’ve had a carrier do before, but not for years. I still have data connectivity, but cannot log into the app.
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Two weeks ago, I received the welcome to boost email text and three emails about Boost account credits. I was unable to sign in to the boost app and my account still showed up on Republic Wireless just like many of you. However, I could no longer use my hotspot
which made it seem like I was on Boost infinite.
I called support about a week ago and they said to give it a couple days as I was still on Republic. Well, I think they finally got it fixed (two weeks later) because today I was finally able to log into the boost app and I see my three lines. Everything looks correct with the exception that they have the wrong phone model for two of the lines.
I also went back to the Republic site and it now shows those lines as cancelled. Interestingly enough, my first Boost billing date is apparently today and there was a bill generated. So, maybe that has something to do with when you can finally get in? It doesn’t look like my credit card was charged so I assume the payment came from those credit emails I received.
Anyway, the phone stuff will likely autocorrect on its own (have had that issue before with Republic), but I believe I have transitioned. Hopefully, this helps anyone else who was in limbo for an extended period like me (2 weeks) know that it will eventually happen.
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I got a phone call and email yesterday from a different corporate case manager with Dish than the first that reached out.
He apologized for the massive amount of conflicting information I’ve received. He told me that I shouldn’t need a new SIM and that he would personally stay on top of fixing my activation error, and call me when it’s resolved.
Hoping to see this all fixed soon.
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Would you mind sharing the email of this DISH representative, @greenlily519 ? Thanks.
In @rolandh post 5 days ago he presented a theory that some phones are getting entered into the BI system with the wrong network setting. Seems they may be sending replacement SIM cards as a fix.
That might be what’s happening with your devices.
@greenlily519 has your situation been resolved?
@FreddyP has your situation been resolved?
Hi @Tom - no same situation; one line migrated and second line has not.
Received text message stating “You have successfully been transitioned to Boost Infinite…” but the strange thing was both lines received that message. First line had been migrated over 10 days ago. At least both phones continue to work.
Called support and agent was very aware of the issue. In fact, they are/were past RW customer and went through the same thing on their multiple lines. They were active in the old RW community. Only recommendation was to wait.
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But no one has told you that you need a new SIM card, as I was suddenly told last night, correct @FreddyP ?
Good morning @Tom,
Not exactly; I mentioned accounts potentially being coded for the wrong coverage resulting in a SIM mismatch. This would not explain why some phones work and others do not if they’re being migrated to the same account.
Anyway, at this point, it is my firm belief “care” is grasping at straws and/or confusing what members with 5.0 plans need to do with what members with My Choice plans need to do.
As I understand it, Boost Infinite service uses one of three SIMs:
- AT&T network SIMs with an ICCID beginning with 8901410
- T-Mobile network SIMs with an ICCID beginning with 8901240
- The fabled “rainbow” SIM
The Boost Infinite AT&T network SIM differs from the Republic 5.0 AT&T network SIM only in the branding on its packaging, which is why members with 5.0 plans are not supposed to need new SIMs.
The Boost Infinite T-Mobile network SIM is different from the Republic My Choice SIM (also T-Mobile network). Republic My Choice SIMs have an ICCID beginning with 8901260.
The “rainbow” SIM, apparently, also referred to by “care” as a “smart” SIM provides access to DISH’s new standalone 5G network. DISH’s standalone 5G network was recently trademarked as “America’s Smart Network”. I’ve also seen it referred to variously as the “Boost Infinite Network”, “Boost Wireless Network” or just plain “Boost Network”.
According to a marketing email I received from Boost Infinite a few days ago, there are three phones compatible with DISH’s standalone 5G network regardless of how that network is being referenced. Quoting:
**America’s Smart Network: Currently only the iPhone 15, Motorola Edge 2023+ and Celero 5G are compatible with the Boost Wireless Network. All other devices will be loaded onto one of America’s top networks depending on best coverage in your area.
Few, if any, Republic members have one of those phones, so few, if any, Republic members would need a “rainbow” or “smart” SIM.
Given everything I’ve just described, it’s hard to blame individual agents for being monumentally confused. DISH prides itself on being a wireless market disruptor. So far, all I see DISH disrupting is itself and its customers.
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