I had the same message. Was advised by Boost to turn off my phone for 10mins then turn back on. That worked for me.
Thanks @Tom and @Zaga for sharing your experiences. Will reboot both phones first thing in the morning. Both phones are still working (at least calling) so there is no rush to possibly start troubleshooting at the end of a l-o-n-g day if things do not go well
we have the same results. Wish a welcome text message would come through on the second phone. Would give us a warm-and-fuzzy that migration is done (except for rebooting).
My transition appears to be complete. I got my āBoost Infinite: Welcome!ā text at 1am this morning.
Edit: Scratch that, not receiving phone calls or texts, and I have no cell service.
Edit 2: Itās working now after a phone restart, I wonder how many missed calls and texts Iāll never know about came over the last 12 hours. Anyways its interesting to note that Boost says both my phones are Moto G Pure phones when one is a Samsung and one is a Google phone.
I awoke this morning to the Welcome text. For some reason my phone went hot. So I turned it off for a few minutes to cool it off. Then crossed my fingers after turning it back on andā¦ everything was fine. My transition seems to have been seamless. lol canāt believe it. So hopefully nothing goes wrong. I then went to sign on the Boost app and it recognized me and had the correct phone. I have a pixel 6a and single line.
Sounds like a āOne In A Rowā record for Boost ā¦ did you test all functions on both Cellular and WiFi?
Can only give Boost Infinite/RW a āone-half in a rowā for our phones migration
Account has two phones. Primary number got the āWelcome to Boostā text message yesterday. Rebooted phone this morning. Tested both WiFi and cell calling and texting, and some web browsing on cell and everything works.
Installed BI app on phone and was able to login using telephone number. Found it interesting that BI sent verification code from an 888 number not the short code used for welcome text. Donāt care it got the job done.
BI app says second phone migration is still āin processā even with a reboot. No surprise since the second phone has not received the āWelcomeā text. Data issue notification mentioned in a previous post went away when the phone was rebooted. Tested calling and use of data and all is working.
Called BI to see if there was anything holding up the migration. Was told we would need to call RW since they still have the number. Wasnāt sure if āin processā was on BI or RW system
Called RW and they confirmed the number is āin processā by them and that they are doing migration in batches. Of course agent could not confirm what batch it might be in (not unexpected). Agent filled out some form and stated they would submit it to IT to make sure the issue gets addressed.
Feels like weāre doing the Hokey Pokey where You put your right foot in, You put your right foot out, You put your right foot in and You shake it all about.
Plan to give things another day to settle them might use the E-mail address @rolandh posted to elevate the issue. Because the second phone is still operational, the only real concern is any possibility of losing the phone number on the second phone. BI sent two E-mails touting the issuance of credits to the account that appear to be equal to the monthly cost of a single line without Ambassador discount (BTW). RW assured me that losing the number couldnāt happen. Looks like another big bit of again.
Sorry for the length of the post. Thought others might be interested in the steps weāve gone through so far.
Like to end on a high note ā there was almost no waiting time on either support call
Were you able to login to the Boost app? I got the Welcome to Boost text on two phones (third is with my son at college so donāt know if he did or not) this past Saturday, but still cannot log into the Boost app. But, my hotspot no longer works as of Saturday so it seems like I was at least partially migrated.
Contacted BI support through Facebook yesterday just to see if anything needed to be done, and they said that the āaccount was not fully set up on our systemsā and to give them a call at 833-558-5820. I called that number today and was told the migration is still in process (account is still with Republic) so to ignore the Welcome to BI text and give it a few more days. They did confirm that 9/30 is still the current target date for getting everyone migrated.
Hi @elbajo - Even though the question was not directed to me Iāll share what happened to me.
Was able to login to the app using primary phone number. When I tried to login using the E-mail address, the BI system recognized the E-mail address and said it sent a message with verification code. No code was ever received via E-mail but verification via text worked.
Yes, they all seem to be working. Can call wifi or cellular and texts sent and received. It still shows Republic in the upper left hand corner but maybe eventually they will update that. Iām so relieved.
The conversion to Boost Infinite seems complete, and Wi-Fi calling works. However, messages are inconsistent, just as they were under Republic Wireless. Too bad, but as @cbwahlstrom and @rolandh have pointed out, the conversion is just a back office change in accounts and billing, with no changes to the actual service.
Am I the only one havenāt got transferred yet?
I am still waiting,
Hopefully today
My billing date is today?
We both got our welcome notice text messages yesterday afternoon. Restarted them. Phones still show āRepublicā - I am able to sign into the Boost Infinite app on my phone, and it shows both. Hotspot is no longer an option, so can only assume it is in progressā¦
Iām still waiting as well.
I think you can safely assume itās done.
From my understanding you wonāt see the service name change from Republic to BI. The fact that you can sign in to the BI app and see both phones says the process should be done.
After restarting my phone I was able to login to the app yesterday.
One difference I can see is, at home, after transfer to Boost, I have consistent 5G+ connection. Before transfer to Boost, my signal with Republic, at home, for years now, was always LTE.
Iām still waiting as well. My billing date is next week, so hopefully itāll happen by then.
Iām on RW still. At home, I usually donāt get a 5G symbol, except when I have hotspot on (then itās 5G).
Iām using the hotspot on every so often to see if Iām on BI yet (since the phone may continue to read āRepublicā)
My billing date is in 2 days.
Only 373 hours left in the month, soā¦ sometimeā¦