Note: This topic was originally posted as a reply to Kroger Has a Plan to Stop Theft (Walmart and Target Might Follow), but I’ve split it off as a separate topic so we don’t hijack the original intent of @rolandh’s topic!
I doubt the credibility of the article from the first sentence, and have trouble reading on.
Few consumers want to use self-checkout.
What is that based on?
Ok granted I’m full-on one of these people:
Aside from people who don’t like making small talk with a clerk
But does that really make me one of a few? Are there really people who prefer to get in a line and have a stranger handle everything they are buying, and kerplunk their carefully selected fruit into a bag from 3’ above, then drop canned goods on top?
Wow. Do you miss the days of gas station full service, too?
Which kind of shopper are you, given only these two choices?
- Self checkout
- Cashier checkout
My favorite (if I must enter the store!) is my local bulk club, where I can scan items as I shop, pay in the app, and skip the registers altogether.