If you bought your phone from Republic’s online store after December 1, 2021 and have not yet requested its carrier lock be removed (also known as carrier unlocking), I suggest you do so now.
If you bought your phone from Republic’s online store before December 1, 2021 or purchased your phone from a third party retailer, your phone is already factory unlocked and may be used with any service provider willing to support it. Merely using a phone with Republic Wireless by DISH does not carrier lock it and you do not need to be concerned with the information in this post.
Boost Infinite’s policy on unlocking phones is the phone must be active on their network for one year (no exceptions). There is no guarantee once one’s service is migrated to Boost Infinite that policy won’t be enforced should things not work out.
A phone that is carrier locked may be used only with the carrier to which it is locked. Removing your phone’s carrier lock (having it carrier unlocked) allows it to be used with other carriers (if otherwise compatible).
Removing your phone’s carrier lock (having it carrier unlocked) does not impact current service.
Requesting your phone be unlocked requires contacting support. Among other questions, support will ask for the phone’s IMEI. The easiest way to get the IMEI is dialing *#06# from the Phone app.
Support, generally, quotes two business days for the unlock.
Motorola phones require an unlock code. Support is not able to provide the unlock code. Support will open an internal ticket to get the unlock code on your behalf. Based on what we’re hearing, you will need to call back into support in two days to to advised of the unlock code.
Receiving your phone’s unlock code is not the end of the journey. You will need to temporarily replace your phone’s current SIM with an alternate non-DISH SIM (anything but a SIM from RW by DISH, Boost Infinite, Boost Mobile, Gen Mobile or Ting Mobile). The alternate SIM may be active or inactive and, if inactive, does not need to be activated for service. Once your phone sees the alternate SIM, it will prompt you to enter the unlock code received from support. Once the unlock is complete, restore your phone’s original SIM.
If unable to get the unlock code for your Motorola phone via the above outlined process, email email@example.com and ask them for the unlock code. This is DISH’s Executive Escalations Team.
Samsung phones are unlocked over the air by Samsung once Republic asks them to do so. Usually, this takes less than two days.
You will receive a notification on your phone, the carrier unlock is complete. You may verify the carrier unlock is complete as follows:
- Open Settings
- Tap Connections
- Tap More connection settings
- If the carrier unlock is complete, under Network lock status, you’ll see “Unlocked”
Apple iPhones are unlocked over the air by Apple once Republic asks them to do so. Usually, this takes less than two days.
On Apple iPhone, one may verify the carrier unlock is complete as follows:
- Open Settings
- Tap General
- Tap About
- Scroll to Carrier Lock
- You want to see “No SIM restrictions”
Removing your phone’s carrier lock (carrier unlocking) is entirely separate from obtaining the information (account number and porting PIN) necessary to port (transfer) one’s phone number to a new carrier.
If you’ve decided to leave Republic and wish to take your number with you, that’s a separate call to support.