Republic under Bandwidth and then as Republic was a very highly rated on customer service. The old Republic community and the expert program (yes, I was one) were really good and we all took pride in helping each other and really answering questions well for customers so they were taken care of.
I honestly have no clue what Dish bought Republic for, to buy a small cell provider to get a relatively small customer base, and not get their unique technology so that four or so years later, they just completely discontinue the brand. Glad I never have purchased any Dish stock.
My new Boost Infinite SIM cards are scheduled to be delivered this afternoon via USPS.
I probably will not do the transfer till next week. I will let the early adopters get the bugs squashed. It is really sad news! I received this email back in November of 2011 from a great company:
I just opened the box that contained my two sim cards. They could not fit it in the mailbox.
That is probably good because it is over 100 degrees here.
I noticed the two envelopes just had Republic Wireless on the outside, but once you open it, it does say Boost Infinite inside. I am not proceeding until SplitPeaSoup goes through successfully
Do they have to do a credit check when they transition republic wireless users from a prepaid plan (Republic Wireless) to a postpaid plan (Boost Infinite). Because my credit is locked on experian, transunion, and Equifax. Or does that not apply because they are shutiing republic wireless down?
Update: I had not received any activation email for over 48 hours after submitting my billing information online, so I just called support. They said they could see that my billing information had been properly submitted, but they needed to do something on their side to activate the service. The agent then pushed an activation button, and we lost contact because I was calling him on the RW phone that was being migrated (only phone I have). I then inserted the Boost SIM card and service returned and everything worked as expected. As @rolandh indicated earlier: I did not need to install the CarrierApp in order to complete any set up (I was on RW MyChoice plan). I installed the Boost Infinite app so that I can manage my account, and it seems that all is well for the moment!
Quick follow-up: There’s a Dish Visual Voice Mail app which I installed, but when I realized that it needed permission to basically access anything and everything on my phone in order to function, I quickly uninstalled it.
My phone also had not activated after over 48 hours, so I decided to try logging in with the information sent in the email. I had tried this several times already, but it just kept saying my phone was already porting. Now, initially when I did this the very first time to start the activation, the SIM card numbers were not assigned. That section was blank for both of the phones on my account. However, when I tried logging in this evening, both SIM card numbers were assigned to the phones. I started the activation process all over again and submitted. My phone was activated in 15 minutes and I followed the further instructions and everything seems to be working.
My suggestion…do not start the activation unless you see the Sim card numbers assigned.
Ugh. Turns out, I had a package coming and received it a couple of days ago… or so I thought.
To my surprise, inside the 9.5 x 7.5 x 5.25 box were Two (2) SIM cards, and a ‘lot’ of packing material.
The instructions said to refer to the ‘email’, which I never received. Called support, and they set me up with an access code to sign in and complete the activation process.
My 5th call to support (after ~3 hours) finally told me to put the RW SIM back in and wait for my RW service to quit working…then put the BI SIM back in.
I was shocked at the size of the box they sent two SIM cards in… I thought it was a package from Amazon I was expecting…let it sit for a couple of days without realizing it actually was the BI SIM’s…lol.
I was shocked at the size of the box they sent two SIM cards in… I thought it was a package from Amazon I was expecting…let it sit for a couple of days without realizing it actually was the BI SIM’s…lol.
I figured there had to be something else in there, but no, just two SIM cards and giant bubbles to pop when I need entertainment. Seems like a simple padded mailer would cost less to send, but oh well!
Keep in mind how many times these guys have demonstrated that they are not the brightest torch in the dungeon. They likely failed to order enough in the way of appropriate mailers and are in probably in panic mode to avoid either a potentially messy legal problem if they don’t get out SIMs to everyone in time, or a perceived loss of face if they have to push out the cutoff date. I’m a weirdo, and so would consider pushing out the date if needed to be sensible. There are people out there who would sooner remove sensitive body parts with a rusty hacksaw that admit they fouled up a time projection.
36 hours for us too. Texts are working, phone rang 2 out of 20 tries. If I call magic Jack business line, it forwards and rings the handset, if I call direct, no luck. This scares me more than consistent denial. One phone only does texts, the other does things randomly. Voicemail doesn’t ring, just a looong silence before answering, most callers will hang up. So far it’s a disaster, especially since we guessed the wrong SIM cards the first go around.
Let’s be careful about making assumptions and casting aspersions, please. The purpose of this forum is help people in a friendly way. There are plenty of other places on the internet where negativity abounds; there’s no world-wide negativity shortage that we need to fill here.
Orders are filled through a fulfillment center, not directly from the Dish offices, and their being shipped in a box is not necessarily indicative of any failure to plan. If I remember correctly, there is something about the arrangment with the fulfillment center that results in the SIM cards being shipped in a box if they are going UPS. If they don’t go UPS, they don’t get a tracking number, and I would think a tracking number would be important for these shipments.
There may also be factors related to the timeline that are far more sensitive than “losing face.”
I’ve ordered a few sims from Boost mobile and they’ve all come in a box much larger than necessary. If I’m remembering correctly they’re shipped by a fulfillment company called Ingram micro.
Yes, Boost’s online cell phone store fulfillment is handled by a third-party company. When I got my Boost Infinite SIM back in December, it came by UPS, in a large brown envelope.
